Dear Mr Poultney
 
Thank you for your e-mail. The LCS have been asked to refer this and any future communication from you to the SRA without comment or acknowledgement from the ourselves. I have therefore referred your message to the SRA.
 
I am sorry I can not provide a more satisfactory response.
 
 
Yours sincerely
 
 
David Clare
Customer Services Manager
Complaints Centre 2
-----Original Message-----
From: Spenser Poultney [mailto:spenser@lcs-test.co.uk]
Sent: 24 February 2009 00:34
To: David Clare
Cc: info@olscc.gsi.gov.uk; lso@olso.gsi.gov.uk
Subject: Re: FDC Law
Importance: High

Dear David Clare,
 
Thank you for your email and letter of 12th January in which you said...
 
"As you rightly indicate, although the procedure does require the complaint to come to us in the Legal Complaints Service (LCS) first, the issues raised are properly within the jurisdiction of the Solicitors Regulation Authority (SRA). I have therefore referred your letter to our colleagues in the SRA and you should hear from them shortly."
 
I have today received the attached from your "colleagues in the SRA".  I can only describe this as THE most inept letter I have EVER received in my LIFE.
 
As a reminder, my SIX heads of complaint are here
http://www.lcs-test.co.uk/lcs2.htm
 
You need look no further than the FIRST Head - which clearly states the misconduct complained of (Ben Whelan signing a false declaration on a bill of costs) took place on 25th June 2008.  Please explain (if you can) how Misconduct in 2008 COULD have been dealt with in 2005?  The whole idea is ABSOLUTELY BARMY.  Not even a child would try to get by with such lies.
 
Are you aware that the complaints YOUR Office passes on are dealt with in this way?  What can be done (at your end) to ensure the SRA deals properly with the complaints YOU pass on?  (to use the vernacular "The SRA is pissing on your Bar-B-Q").  Please remember that ultimately, this may reflect on your own office (statistics rarely discriminate) - what was the point of Clementi, The Legal Services Act and all the hard work of our MP's if THIS (I'm sorry, I can only describe it as "completely insulting CRAP") is allowed to continue in 2009?
 
Please help.  To whom do I complain now?
 
Perhaps THE most insulting part is this...
"In view of this we will not be responding to further correspondence with you on this matter, either in writing or over the telephone, unless it is clear that you are raising new issues that require further investigation by us.  Any correspondence that does not raise new issues will simply be placed on file without further action or response on our part"

Excuse ME!  I rather thought 2008 WAS "new" compared with 2005?

Why not simply tell the TRUTH... "ANY correspondence THAT raises NEW issues will NOT be actioned by us"

What CAN be done?  A letter written by someone who thinks that acts of misconduct carried out in 2008 were dealt with in 2005?  Nobody should have to suffer this absolute rubbish.  Not EVEN the old OSS was THIS bad.  I had to double-check that the letter was not dated 1st April.  Who can I write to?
 
Many Thanks,
Kind Regards,
Spenser Poultney
 
----- Original Message -----
From: "David Clare" <David.Clare@legalcomplaints.org.uk>
To:
Sent: Monday, January 12, 2009 3:24 PM
Subject: FDC Law


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