Comments made about the Q&S Team by complainants...
Folks who are unhappy with the "Service" provided by the Law Society can complain to the Quality and Service Standards Team (Q&S) - see here. In theory, at least, they can pay compensation for "poor service".
Some of our survey respondents DID complain to the Q&S Standards Team. Their comments about their experiences with this office are below:-
Good first letter then IGNORED all issues
crap
useless
Monumentally useless
Did not address issues
useless
Just rubber stamp whatever the caseworker does
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